Course Access & Digital Delivery Policy

1. Online Delivery Model

OCTO BROS provides services primarily through digital channels. Depending on the selected program, delivery may occur through a learning platform, password-protected account, downloadable materials, emailed access instructions, video conferencing or another online service identified before participation.

2. Course Access

Access timing may vary by program. Some courses may be available immediately after successful enrollment while others may begin on a scheduled date or cohort start.

Learners should review enrollment confirmation for the applicable access period, start date, live-session schedule and any expiration date.

3. Technical Requirements

Learners are responsible for a reliable internet connection, compatible browser or device and any third-party software identified as necessary for participation.

Courses involving AI, analytics, productivity or no-code platforms may demonstrate external services that require separate user accounts. Third-party subscription fees are not included unless expressly stated.

4. Access Credentials

Account credentials are personal to the authorized learner or authorized business participant. Credentials may not be shared outside the scope of the purchased access.

Access may be restricted if there is reasonable evidence of unauthorized account sharing, credential misuse or attempts to bypass course-access controls.

5. Course Materials

Course materials may include video, text, exercises, templates, worksheets, presentations, examples and assessments. Some materials may be downloadable while others may remain available only inside the applicable platform.

Learners are responsible for downloading permitted materials within any stated access period. Availability after account expiration is not guaranteed unless the program expressly states otherwise.

6. Live Workshops, Coaching and Training

Live services are delivered at the scheduled time communicated for the booking. Participants are responsible for joining on time and using compatible conferencing technology.

If a live service must be rescheduled by OCTO BROS, reasonable notice and an alternative arrangement will be provided where practicable.

7. Membership Access

Membership access may continue while the membership remains active and billing obligations are current. Features and included materials may evolve over time.

Cancellation of a membership may end access at the end of the paid billing period or another time stated in the membership terms.

8. Access Support

Support requests should identify the learner, the purchased program and the access problem. Users should not send passwords, full card numbers or unnecessary sensitive information in ordinary support messages.

9. Program Updates

Digital education content may be updated to reflect changes in software, AI tools, workflows or business practices. Reasonable updates to course structure or examples do not automatically create a refund right if the core purchased subject remains materially consistent.

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